
SHIPPING
All of my jewelry comes to you nicely wrapped, ready for gift giving! All ready made items ship within two days (except on weekends and legal US holidays) with USPS Priority mail, which includes a tracking number. Overnight or 2-day shipping is available via USPS Priority, please contact me for a quote. Orders over $250 require a signature.
For lost and damaged packages, we will file the insurance claim. Insurance claims can take some time but we will do our best to help with the process (check USPS online for details of their process). Please keep damaged package and take photos of the damaged package for insurance claims.
International shipping, please contact me for a quote. Any and all customs fees, duties, and taxes incurred will be the sole responsibility of the buyer and will be shipped with a customs form declaring the full value. Debra J Inman Artisan Jewelry is not responsible for any custom fees applied or the duration your package is held in customs. Please check with you local postal service regarding any duty fees you may be charged or have to pay upon receiving your package.
If you're unhappy with your purchase for any reason, or if your goods arrive damaged from transit, please use the contact page of this website to let me know about the issue within one week of the item/s being received.
RETURN POLICY
All sales are final, however, you may exchange an item for credit toward another purchase under these guidelines: You must contact me to request an exchange, items must first be shipped back to me at your cost, including insurance, and in the same packaging, within 3 business days from the receipt of the item. Items must be returned in original condition or else a 50% restocking fee will apply. I reserve the right to refuse any return that is not in resale condition. No exceptions. Credit for returns is for one year from date of original purchase. Shipping cost is non-refundable.